B2B Multi-Tenancy: Serving Institutions at Scale

Tenant isolation

We chose shared schema + row-level security over schema-per-tenant. It scales better for ~1,000 tenants and keeps migrations sane.

Per-institution prompts

Each tenant can override:

• the tutor persona ("explain like a CMU professor")
• the allowed subjects (a bootcamp may disable OS deep-dives)
• the language and tone (Hindi-first, English-first, code-first)

White-labeling

A widget script + tenant key embeds the tutor inside the institution's LMS. Brand colors and logo are pulled from the tenant config at render time.

SLA

Enterprise tier: 99.9% uptime, p95 < 3s, 24h support response. Backed by per-tenant rate limits and circuit breakers around the LLM provider.